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Windows-as-a-service fail: Microsoft keeps customers in the dark

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Windows-as-a-service fail: Microsoft keeps customers in the dark

Postby bmh67wa » Fri Nov 09, 2018 2:51 pm

Story :

"Windows as a service" sounded like a good idea in 2015, when Microsoft released Windows 10. But after a terrible October, Microsoft's Windows 10 problems continued in November. Yesterday, an unknown number of devices running Windows 10 suddenly lost their activation status; the owners of those devices were told that they no longer had a valid digital license and were running a "non-genuine copy of Windows."

Those activation problems are now apparently resolved, but Microsoft hasn't offered an explanation or an apology. A company spokesperson declined to provide any additional details beyond a terse one-line statement: "We're working to restore product activations for the limited number of affected Windows 10 Pro customers," I was told.

In the Windows-as-a-service era, it's perfectly understandable that problems will occasionally crop up. But customers have a right to expect prompt, accurate notification when those problems occur, and Microsoft is failing badly in that responsibility.

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