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Re: Unliminews

Postby unliminews » Tue Apr 05, 2011 2:06 pm

CyberWrangler wrote:...

Hi,

I asked Janie, our Quality specialist to contact you and take care of your concerns.

There is a part of very bad luck here, the email server linked to the form has been down for the past 24 hours, it's about to be restarted :( But the email unliminews@z51.biz has always been working.

thanks.
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Re: Unliminews

Postby unliminews » Tue Apr 05, 2011 2:51 pm

Hi,

this is Janie, as you asked in your email, we are replying in the forum.

CyberWrangler wrote:Okay, payment just showed up today as "PAYPAL *Z5", but it's for $0.99 again. And it took a little over two days for payment to be processed. I had selected $9.99, and don't know why it came out as only $0.99...especially since I already paid that amount initially. I know I didn't mistakenly choose that option again, as it's clearly blocked in red, at top of page, and is much smaller than the other options. I also clearly recall choosing the $9.99 option.

I didn't receive any paypal receipt, BTW. But I know I did complete the payment process in full.


If you did not receive a Paypal receipt, I think it is because the payment was not processed. One thing you can do is go to your Paypal account and find the transaction there. So far, the only transaction I have from you is ID#4WS39660NF647154M
We process a lot of payments every day and we never have any issue with this.

Another possibility is that you see the payment you processed on April 1st, on your bank account April 4th?

Sorry, I got that confused with another service I'm testing, "Easynews".

No problem, I've added a few Gbs to your account for you to pursue your testing with Unliminews.

I used your "contact us" form that appears when I select the "Need Help?" link in PureNZB Black Edition. Which does not reveal which email it sends through, if any. And I used the same email I registered with, to get a response. But now that I contacted a real representative for PureNZB, you still remain mute as to my question already posted: where is that mysterious video streaming option?

The email server linked to the "Contact us" form is temporarily down (should be back in a couple of hours), I am very sorry for this.
About the Video Streaming: when you download a video file from PureNZB, you can start viewing it as soon as the first part is downloaded. When the first part is acquired, you have a "Play" button appearing on the left of the download queue, click here and you can start viewing your content. Some users also like this function because if the file is password protected, you won't be able to play the video from PureNZB and you then you don't need to download the entire file to discover this...

Again, let me know how I can fix your concern here or by email (janie@z51.biz).
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Re: Unliminews

Postby CyberWrangler » Tue Apr 05, 2011 3:22 pm

unliminews wrote:Hello CyberWrangler, we had no payment from you ! do you have a paypal receipt ? if not, you didnt completed the refill process ...


Okay, here is proof of payment, which I copied from the Unliminews' payment verification page, to save as a record.

--------------------------------------------------------------------------------

Choose a way to pay


Your order summary
DescriptionsAmount

- 30 days acces to UNLIMINEWS / Un…
- 30 days acces to UNLIMINEWS / Unlimited account 5MB - $9.99 [cyberwrangler]
- 30 days acces to UNLIMINEWS / Unlimited account 5MB - $9.99 [cyberwrangler]$9.99Item number: UNLIMITED_ACCOUNT_…
UNLIMITED_ACCOUNT_5MB-
UNLIMITED_ACCOUNT_5MB-Item price: $9.99
Quantity: 1
Item total $9.99Total $9.99 USD. . .
Review
Review your information


Shipping address

[blanked out from forum to protect my privacy]

Loading...Payment methodsPayment Method
Credit/Debit Card : Visa XXXX-XXXX-XXXX-[Last 4 no.'s blanked]
$9.99 USDThis transaction will appear on your bill as PayPal *Z51.
Contact information
[email blanked out from forum to protect my privacy]

Payments processed by . Site Feedback
PayPal. The safer, easier way to pay. For more information, read our User Agreement and Privacy Policy.

--------------------------------------------------------------------------------

Of course, I have posted the complete results via your email.
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Re: Unliminews

Postby unliminews » Tue Apr 05, 2011 3:38 pm

CyberWrangler wrote:
unliminews wrote:Okay, here is proof of payment, which I copied from the Unliminews' payment verification page, to save as a record.

--------------------------------------------------------------------------------

Choose a way to pay


Your order summary
DescriptionsAmount

- 30 days acces to UNLIMINEWS / Un…
- 30 days acces to UNLIMINEWS / Unlimited account 5MB - $9.99 [cyberwrangler]
- 30 days acces to UNLIMINEWS / Unlimited account 5MB - $9.99 [cyberwrangler]$9.99Item number: UNLIMITED_ACCOUNT_…
UNLIMITED_ACCOUNT_5MB-
UNLIMITED_ACCOUNT_5MB-Item price: $9.99
Quantity: 1
Item total $9.99Total $9.99 USD. . .
Review
Review your information


Shipping address

[blanked out from forum to protect my privacy]

Loading...Payment methodsPayment Method
Credit/Debit Card : Visa XXXX-XXXX-XXXX-[Last 4 no.'s blanked]
$9.99 USDThis transaction will appear on your bill as PayPal *Z51.
Contact information
[email blanked out from forum to protect my privacy]

Payments processed by . Site Feedback
PayPal. The safer, easier way to pay. For more information, read our User Agreement and Privacy Policy.

--------------------------------------------------------------------------------

Of course, I have posted the complete results via your email.

We were recently acclaimed for our customer service and we feel comfortable we are treating our clients with respect and integrity.

No need to show a text version of the content of your hard drive, just login on your Paypal account and check your transaction history.

We're not going to argue forever on this, and I've transformed your account in a 5Mb/s Unlimited Account with an expiration date on 4/5. I still don't see any transaction ID or credit on our Paypal balance and consider this as a gift.

Thanks.
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Re: Unliminews

Postby GrymRpr » Tue Apr 05, 2011 4:31 pm

Still not a client but when my account runs out in a few months I think I'll be giving you folks a call 8)
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Re: Unliminews

Postby CyberWrangler » Tue Apr 05, 2011 5:32 pm

unliminews wrote:Hi,

this is Janie, as you asked in your email, we are replying in the forum.


I didn't request that you reply in the forum, though that is my preference. I asked that, since you claimed to have read my OP, to please answer the questions therein, instead of saying "what can I do for you", which would then obligate me to repeat my questions that you've already read.

unliminews wrote:If you did not receive a Paypal receipt, I think it is because the payment was not processed.


Yes, it most likely wasn't processed. Not my fault!

One thing you can do is go to your Paypal account and find the transaction there.


I don't have a Paypal account, and I don't want a Paypal account. Unliminews has the option to pay as a Paypal "guest", and you can just use your credit or debit card. That's what I did the first time, for my 99-cent original payment, then some days later, for my $9.99 payment. Since it worked the first time around, I naturally assumed it would work properly, the second.

So far, the only transaction I have from you is ID#4WS39660NF647154M
We process a lot of payments every day and we never have any issue with this.


Yes, well, I located my receipt, which I copied from the PureNZB page where I performed my transaction. Would be nice if a record of payments were actually stored in PureNZB's account settings...such as all receipts.

I have posted proof of my $9.99 payment in this thread, as well as to Unliminews support's mailbox.

Another possibility is that you see the payment you processed on April 1st, on your bank account April 4th?


So it took four days to process? In that case, my $9.99 payment may still show up, in a coupla days. My hunch is that a "guest" Paypal transaction takes several days to process. (No doubt a way to "encourage" more people to sign up w/Paypal. I regard it as a form of "punishment" for refusing to do so. I am not the only former Paypal user who has been ripped off by them, in spite of their insurance policy, and therefore no longer want anything to do with them.)

Nonetheless, I was able to download in less than an hour when I made my original 99-cent payment. Not so with my second payment.

I've added a few Gbs to your account for you to pursue your testing with Unliminews.


Thanks for the 10 gigs! Much more reasonable amount to give potential subscribers a chance to give PureNZB a test run. Though I'm sure that, in this early stage of the game, you wouldn't want me to post my critque. :)

The email server linked to the "Contact us" form is temporarily down (should be back in a couple of hours), I am very sorry for this.


Would've been nice if someone looked into this the /first/ time I mentioned it. It is most annoying when a user with some problem is regarded as the one in the wrong, right off the bat. But that sort of treatment is often the case, especially when a real flaw has been discovered, and the service would prefer to deny it, by covering their arse. Which is a rather shoddy way to treat new users, and therefore bad for business. Honesty's the best policy!

About the Video Streaming: when you download a video file from PureNZB, you can start viewing it as soon as the first part is downloaded. When the first part is acquired, you have a "Play" button appearing on the left of the download queue, click here and you can start viewing your content.


Your scant documentation says the play option only works with certain files, such as .rar (but not .zip, etc.). So I made sure I was downloading an item that was broken down into rar files...and it is. In the Download Queue page, there are icons on the left, not a single one of 'em "play". Here's my working example:

Image

By all reckoning, a play button should appear, but as you can see, it clearly does not.

Again, let me know how I can fix your concern here or by email (janie@z51.biz).


Thanks. I prefer public forums for online services, where other users w/experience might also help. Also, it tends to keep the support honest...as opposed to handling all queries and complaints via private emails.

I will regard the additional 10 gigs as fair payment for my beta testing. I'm using Windows 7 64-bit, BTW. Perhaps PureNZB has some issues yet, with 64-bit?
Last edited by CyberWrangler on Wed Apr 06, 2011 8:19 pm, edited 3 times in total.
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Re: Unliminews

Postby CyberWrangler » Tue Apr 05, 2011 6:12 pm

unliminews wrote:We were recently acclaimed for our customer service and we feel comfortable we are treating our clients with respect and integrity.


Maybe you're a tad /too/ comfortable, then. There is every indication of a glitch in your payment service. If you have such a reputation for "integrity", why be so oppositional towards my situation? I'm not complaining, I'm not yelling, I'm not even denigrating your service. This is most perplexing, and frustrating. All you need to do is say "sorry for this inconvenience, let's see what the problem is."

Today I received an email from one of your representatives, which said: "My name is Janie and I am responsible for Quality and Customer Satisfaction. My goal is to have 100% satisfied Customers."

So why get in a juvenile snit when I come for help on some issues that indicate either a lack of proper maintenance, or maybe even a bug in your service? This is called "killing the messenger" and does not at all reflect an attitude of 100% customer satisfaction.

No need to show a text version of the content of your hard drive, just login on your Paypal account and check your transaction history.


But that is the /only/ receipt I have, since I don't use Paypal, and PureNZB does /not/ store any records of user transactions. You provide a payment option that does not /require/ a Paypal account, where you can pay via credit card. Which I did. So now that I discovered proof of payment, you get upset?

We're not going to argue forever on this,


This is /not/ an argument, and I resent your placing my queries as a new customer, into such an unkind light. So much for 100% customer satisfaction!

and I've transformed your account in a 5Mb/s Unlimited Account with an expiration date on 4/5. I still don't see any transaction ID or credit on our Paypal balance and consider this as a gift.


A gift that comes wrapped in rudeness and insults is hardly a gift. You may consider me unsubscribed from your sh*tty service. I will uninstall your software promptly, so no longer use your service, including downloads. And I expect a full reimbursement on my $9.99 payment, assuming it finally gets processed.

Good riddance. I'll have some fun reporting your silly tantrums to the newsgroup review sites.
Last edited by CyberWrangler on Tue Apr 05, 2011 9:53 pm, edited 2 times in total.
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Re: Unliminews

Postby unliminews » Tue Apr 05, 2011 6:20 pm

This is a text version of a proof a payment like we'd like to see from you:

Done
Thanks for your order

You just completed your payment. xxxxxx, you just completed your payment.
Your receipt number for this payment is: 5302-2262-0328-9397.

We'll send a confirmation email to xxxxxx. This transaction will appear on your statement as Z51.

If you have forgotten your password, please reset it.
Payments processed by PayPal

Site Feedback Site Feedback

PayPal. The safer, easier way to pay. For more information, read our User Agreement and Privacy Policy.
-------------------------------

There is a receipt number even without a Paypal account. The information you provided is what you get before making a payment, not a receipt. Even if you don't have a Paypal account and pay as a guest you should receive a confirmation from Paypal by email with a transaction ID, if you dont have this email it means you where not charged.

We are here trying to answer and solve the situation by activating a full month of service (even without any real transaction ID nor Payment) and you become more and more aggressive so... that's hard for a member who just opened an account on this forum and flames us after just 5 posts.
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Re: Unliminews

Postby CyberWrangler » Tue Apr 05, 2011 6:43 pm

unliminews wrote:This is a text version of a proof a payment like we'd like to see from you:


Bullsh*t. It was a legal transaction, legally recognized. If you don't like the way it's worded, then you need to change Unliminews' or Paypal's form results. Don't you think it's Unliminews' lack of professional treatment, to not include a specific transaction number in the payment result page?

You are not accommodating those who use the non-Paypal option provided by Unliminews. Instead, you demand that every customer check his Paypal account...regardless of the very real fact that some users do /not/ have a Paypal account.

And you know it, and you're /lying/.

There is a receipt number even without a Paypal account. The information you provide is what you get before making a payment, not a receipt.


Nope. It is an acknowledgment of a successful transaction. The fault lies in Unliminews failure to include its own records of user transactions, in the event that a user opts out of using Paypal directly. This is /not/ my fault, but that of the service that provides a way to make purchases w/o a Paypal account.

Unliminews is set up to work flawlessly through Paypal, except when a user chooses to opt out of having their own Paypal account. In which case, their official payment result that acknowledges a successful transaction, /should/ include a unique identification number, which it does not.

You're just covering your arse, as a representative of Unliminews...which really, all they have to do is admit whatever glitches exist, instead of insulting any customer who runs into one of these glitches. Your behavior--and hence, that of Unliminews support--is (to be frank) despicable.

And it is this "glitch"...and a few others I've run into, which are obviously known but covered up by "support"...which causes me some concern over security of this service. And a post by one representative, that strikes me as somewhat amateurish: "Don't be concerned about security or anything else, we've been providing service for more than 3 years now and we process a lot of payments every day."

Don't be concerned, eh? Just look the other way, nothing to see here, move along now. :D

But I've already posted my disgust at your treatment of me, an initially-happy customer, and my announcement to unsubscribe from your shoddy service immediately. So you'll never have to deal with me again. I doubt Unliminews is gonna last much longer, with its presently sub-par customer regard.
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Re: Unliminews

Postby CyberWrangler » Tue Apr 05, 2011 9:42 pm

unliminews wrote:We were recently acclaimed for our customer service and we feel comfortable we are treating our clients with respect and integrity.


And that is why I first had an interest in trying you out: I read the reviews. However, awards for online services are about as useless as web site awards, any more. I have tried other newsgroup services that were highly rated, but didn't deserve the accolades. For example, Giganews. Their own newsreader called Mimo is supposed to be the cat's meow. But it is just about the crappiest newsreader I've ever used. And you can read all the complaints about it, in their Mimo newsgroup...IIRC, that would be giganews.mimo.

But that newsgroup is not accessible to anyone not already a Giganews member. Hmmm, I wonder why. Are they hiding something, perhaps?

Yet Giganews walks away still, with some of the highest awards.

Another example: BinTube. Their binary downloader/searcher is so kludgy and underdeveloped, they should be ashamed of unleashing it to the masses at this point in their evolution. They don't even provide a public forum where users can help each other. You need to contact their support (like PureNZB and some others), get a ticket assigned, and pray that support won't come up with useless or even intentionally wrong suggestions.

Yet BinTube is also praised to the heavens for their "excellent" service...which is a lie.

Not providing public forums is a simple way to sweep real and known problems under the carpet. Covering up legitimate gripes, in the process. It's a poor business model, at best. What is going on, I believe, is that in desperate economic times, businesses are desperately selling half-arsed products, claiming them to be superior in every way, to their competition.

And one way to dupe the masses into buying their product, is to make arrangements with review sites, to praise their product in exchange for financial or other rewards. Such as a cut of their profits each month.

Well, there you have it in a nutshell. This is my final post here, now that I've completely erased any sign of PureNZB/Unliminews from my desktop system, and my public-wifi notebook. I will, however, keep an eye out for my $9.99 payment which is likely only delayed because I opted to pay w/o a Paypal account. And for which "support" apparently does not have enough knowledge about its own service, to have explained to me, this delay. I had to figure this out myself. Should the payment finally go through (and I believe it will) I expect reimbursement.

Be that as it may, I've had more than enough frustration and poor support to last me years. And for which PureNZB/Unliminews has left a sour taste in my mouth. Lesson learned:

Rave reviews of a product, including online services, mean little any more. There is too much back-door handshaking to take them seriously. Caveat emptor!
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Re: Unliminews

Postby angelium » Wed Apr 06, 2011 3:48 am

This is getting intense!!

CyberWrangler: why don't you just transmit the Paypal Receipt ID for your payment (it's in your confirmation email)? Send this to their support and you will be all set. One day I was distracted and I paid twice, I submitted both receipt IDs (but they told me they saw my payment twice and it was not necessary) and they refunded me in less than 30 minutes. When I first started with them I did not have a Paypal account, I checked and there is a receipt number on the confirmation email I received from Paypal. It seems you're having a problem with Paypal but not Unliminews.

From my little personal experience with them, I can say that the good thing with Unliminews is that they always keep on updating their service and software without increasing the price (they even reduced it a couple of months ago). They recently increased their retention to 800 days using HighWinds servers (same servers Easynews use by the way....) but maintained their previous provider to keep their better completion when available.

For your Play button, this was pretty easy :) I just opened the file you were downloading and figured out that the order of the RAR files was a little messy, I downloaded the .rar file (at the bottom) and voila, the movie was readable. I'm not sure it is a PureNZB problem because it never happened to me before and it seems to be more something specific to this file.
I'm sure the Support asked you to give you the name of the file that caused the problem or the NZB.

<Edit: Image removed. Please do not reference copyrighted material here. If an image is still needed, it needs to be redacted.>

I am not linked in any way with them (other than being a regular customer) and I don't think they are liars or anything else, on the contrary... but I agree with you on one point: they should increase the amount of data we can have for the $0.99, 1 Gig is definitely too short to get an idea of the possibilities of the tool.
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Re: Unliminews

Postby GrymRpr » Wed Apr 06, 2011 6:45 am

Anyone else get the feeling CyberWrangler was/is trying to be a douche?

Tho I do love how it's Unliminews fault that he don't know how to use PureNZB :lol:
Rave reviews of a product, including online services, mean little any more. There is too much back-door handshaking to take them seriously. Caveat emptor!


unliminews... what did you pay me for that rave review? Hell... for that matter, Did I get left out of some pay pool?
Just my luck... Always being ripped off.
Sigh
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Re: Unliminews

Postby sunnyd » Wed Apr 06, 2011 9:07 am

CyberWrangler wrote:Not providing public forums is a simple way to sweep real and known problems under the carpet. Covering up legitimate gripes, in the process. It's a poor business model, at best. What is going on, I believe, is that in desperate economic times, businesses are desperately selling half-arsed products, claiming them to be superior in every way, to their competition.

Lol, it's a bit tough to hide real and known problems under the carpet when people can research using real, and public search engines.

I used 4 (four) different search engines in researching any reported payment problems/issues or major complaints with Unliminews...I came up empty...imagine that, I wasn't surprised.

Based on my research findings, I do hereby nominate CyberWrangler for an "academy award" for his/her public rant.
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Re: Unliminews

Postby GrymRpr » Wed Apr 06, 2011 1:46 pm

Either CyberWrangler is a complete moron or... Some competitor...
Sad this silliness will show up on search engines now unless an Admin cares to fix the thread.
SlyckNick: wrote:
I abhor what slonceck and suprnova have now become.

The Worst thing to happen to any O.S.?
The GUI!
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Re: Unliminews

Postby Crackers71 » Wed Apr 06, 2011 7:20 pm

angelium wrote:CyberWrangler: why don't you just transmit the Paypal Receipt ID for your payment (it's in your confirmation email)?


In reading CR's description, I don't think he did get an email receipt. Seems the dude processed his payment, and got an acknowledgement through the application (PureNZB), which he then copied to a text file for his records. He also concluded that the Paypal guest option takes several days to process, so most likely an email receipt will show up in a day or two.

If this is the case, then it would only be decent for Unliminews to post a statement on their payment form, regarding the guest option, that it may take up to four days (for example) before getting an email receipt. Obviously, the support personnel here are not aware of this, and added to the confusion. Or, at worst, prefer to cover up this little factoid. But in so doing, I can see where this will cause a new customer to become concerned, and even PO'd when support can't provide a rational explanation.

Not to mention not responding at all, when sending your question through their official email support page. Which support here, made to look as if it were down for just a day or less. But CR declared that he posted an earlier query, about a week before. So their email page has most likely been neglected for a week or more, maybe even months. His remarking upon this matter, alerted support to correct this error. Yet instead of fessing up to their neglect, they swept it under the carpet, appearing as if there was a temporarily glitch in their email server.

The disingenuous responses to CR's requests for help would PO most any customer, and to add insult to injury, they treated him like a clueless newbie (which obviously he is not, based on his successful efforts to troubleshoot on his own, and post evidence re. lack of a play button when it should appear), and were most condescending when they finally coughed up extra GB's and manually subscribing him for a month's basic service. Of course he'd turn that down, for to accept it would also be to accept their rude treatment of him as deserved.

Send this to their support and you will be all set.


He sent the only receipt he had, what else could he do? As he declared, PureNZB did not keep a copy of this first receipt in the user's account. CR has stated quite clearly, and more than once, that he does not have a Paypal account. And that he has yet to receive an email receipt. No one here seems to be listening.

For your Play button, this was pretty easy :) I just opened the file you were downloading and figured out that the order of the RAR files was a little messy, I downloaded the .rar file (at the bottom) and voila, the movie was readable.


I had no trouble playing any of the files, either. But I don't think that was the point of CR's question. He wanted to use PureNZB, because it claims to handle all the standard usenet processing in the background. But w/o a play button showing up, he was at a loss, and quite reasonably posted his question here. Instead, support ERASED the proof he posted in a screen capture.

I'm sure the Support asked you to give you the name of the file that caused the problem or the NZB.


He did, and you saw the proof. I did too, but sadly, the PTB of this forum, saw fit to remove his proof, on the flimsy premise of a copyright violation. It was only a screen capture of the downloaded files via PureNZB, to show they were definitely rar format, and yet no play button was visible. FYI, they were the old format of r00, r01, etc. Perhaps PureNZB only handles the newer format of rar.000, rar.001, etc. But if so, I'd say that's a sloppy way to design a Usenet streaming player. (It would be a terribly simple glitch to correct, BTW.)

Why did they remove CR's evidence? What's the big deal? Obviously, they feel compelled to hide this evidence, which is a pathetic way to handle a legitimate problem.

The image he uploaded showed very clearly, not just that they were rar files, but listed in numerical order, starting with .r00. The first several files were all completed, so it only makes sense that the play button should have been activated. Doesn't look to me like support really cares to deal with some very resonable questions by a new customer.

So I do agree with CR, their reactions are despicable. I read his complaints about Unliminews on another forum this morning, and figured to look into the matter myself. Good day to you all.
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Re: Unliminews

Postby MrFredPFL » Wed Apr 06, 2011 7:30 pm

i am not unliminews support, crackers, nor do i act at their behest. i removed those images because they contained the name of a copyrighted work. i would think someone as knowledgeable as yourself would understand the problem there. i have no problem with such an image with the name obscured, as i made clear. if either of you had bothered to read the forum rules, you'd know referencing copyrighted works is not permitted. if you have a problem with that, you're an idiot, as your choice of referring to it as a "flimsy pretense" would tend to indicate. if you want to consider it a conspiracy to silence the voice of truth, knock yourself out. if that was my intent, i'd nuke the thread, and you with it.
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Re: Unliminews

Postby Crackers71 » Wed Apr 06, 2011 7:37 pm

sunnyd wrote:Lol, it's a bit tough to hide real and known problems under the carpet when people can research using real, and public search engines.


It is all too common a mistake for netizens to regard search engines as a sacred cow. "Search engines can do no wrong." "Google is your friend." "Thanks to search engines we no longer need libraries."

I used 4 (four) different search engines in researching any reported payment problems/issues or major complaints with Unliminews...I came up empty...imagine that, I wasn't surprised.


That proves...NOTHING. Easy enough for a company to request or demand removal of any bad reviews discovered on the Internet. Happens all the time. I have discovered this myself, when researching a disgruntled employee who gave a large international corporation a well deserved black eye. One day, I could track down several resources with his claims, and the evidence. A few weeks later, returning to those same sites, it was all gone!

Then there is the example of yelp.com, which removed bad reviews of certain restaurants and shops, if these same establishments so requested. They were eventually threatened with lawsuits, if they didn't stop manipulating the data.

And, guess what sparky...the PTB right here in this forum are guilty of their own manipulation of the facts. They REMOVED Cyberranger's proof of a problem regarding the play button.

Based on my research findings, I do hereby nominate CyberWrangler for an "academy award" for his/her public rant.


Speaketh the Search Engine Queen who knows nothing of the real world. LOL
Crackers71
 
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Re: Unliminews

Postby Crackers71 » Wed Apr 06, 2011 7:42 pm

MrFredPFL wrote:i am not unliminews support, crackers, nor do i act at their behest. i removed those images because they contained the name of a copyrighted work.


Since when are NAMES of coyprighted works illegal? Here's one for ya: "The Grapes of Wrath". Oooo, am I a criminal now?

It is way obvious your real intent. Your are in cahoots with Unliminews/Slyck (who are business partners) to not reveal any bad reports of either service. Which is totally ridiculous, because it's not really a bad report...it's simply a customer that stumbled upon a glitch in their application. Their overreaction is amateurish, because needlessly out of proportion.

Go suck an egg. You are totally pwnd. LOL
Crackers71
 
Posts: 3
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Re: Unliminews

Postby MrFredPFL » Wed Apr 06, 2011 7:53 pm

to prove i am part of a conspiracy, simply post the pic again with the filename redacted. clearly, since i'm out to protect unliminews, i'd remove that too, right? since it would still prove what it proved originally? oh wait, i'm sorry, you're not CW ;)

ok, then HE should repost the redacted pic. then you'll have your proof if i remove it again, right? and if i don't?

there have been countless posts edited or removed on this forum for this reason, and 99.99% of them had nothing to do with some supposed conspiracy to protect someone's financial interest. but don't let that get in the way of a good rant.

ps: you're not asking for help downloading the grapes of wrath.
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Re: Unliminews

Postby sunnyd » Wed Apr 06, 2011 8:28 pm

Crackers71 wrote:Their overreaction is amateurish, because needlessly out of proportion.

I only see two people in this entire thread who have overreacted, which honestly appears to be quite a self serving mission. :wink:
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sunnyd
 
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Re: Unliminews

Postby bwh » Wed Jan 18, 2012 11:55 am

Hello all,

In my initial trial phase and the first few days I was very happy with Unliminews, until I've received a mail stating I'm a download abuser and am speed capped. I admit that the e-mail itself is a nicely thought out gesture to let me know why I'm speed capped, but I have to point out that the phrase in the terms of usage is vague and subjective. It says something like "users found out to abuse..."

I've downloaded something around 500G in the past two weeks. 35gigs a day, which is what I can download in two hours with my 50MBit connection. (I probably didn't download 2 hours a day, but did lots of downloads in 3-5 days, I've just averaged what I see in my log over my membership time)

As I've previously mentioned to unliminews in an support ticket, I was planning to go for their annual plan, since their support and download speeds were so good. Now I'm back to searching usenet providers.

Basically, I'm an abuser to download two hours a day, this really was not something I've expected from an usenet provider. They can least be more clear in their terms of usage, not leaving things subjective such as "very big downloaders".

Cheers,
bwh
 
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