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Apple confirms iPhone 8 crackling earpiece issue and says a fix is coming

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Apple confirms iPhone 8 crackling earpiece issue and says a fix is coming

Postby MrFredPFL » Wed Sep 27, 2017 11:14 am

Story :

Some iPhone 8 owners are running into an issue with the phone’s earpiece: when they make a call, the earpiece makes a disruptive “crackling” or “static” sound that disrupts the audio. Dozens of people on the MacRumors forums, Apple’s support forum, and Reddit have reported experiencing the issue. It was also present on one phone owned by a Verge editor.

Apple said in a statement that the issue only comes up in a “small number” of cases and that the company is working on a software update to fix the problem. “We are aware of the issue which is affecting customers in a small number of cases,” an Apple spokesperson said. “Our team is at work on a fix, which will be included in an upcoming software release.”

It’s not clear what’s causing certain iPhones to be affected. The problem seems to impact both the 8 and 8 Plus, and owners indicate that it’s happening across different carriers and in different parts of the world, too.

The crackling only occurs during some phone and Facetime calls, though — it doesn’t happen during every single call, and it doesn’t show up when using the earpiece as a loudspeaker. That suggests it may be a software problem, like Apple is saying, since the hardware itself isn’t consistently displaying the issue.

there's a video in the story with a sample of the problem - allegedly. it didn't sound like much of an issue to me. i can't even be sure i heard the problem.

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